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1. Company FAQs

Q1: What is NRC MACHINE?

A1: NRC MACHINE(full name:Qingdao New Ri Chuan Precision Machine Co.,Ltd) is a professional manufacturer and supplier of industrial machinery, specializing in toilet paper machines, paper tube machines, and custom packaging equipment. With years of industry experience, we provide high-performance, durable machinery solutions for businesses worldwide, focusing on reliability, efficiency, and after-sales support.

Q2: Where is NRC MACHINE located?

A2: Our headquarters and production facility are based in Qingdao, China, with a global sales and service network to support customers across Africa, Southeast Asia, the Middle East, and other key markets.

Q3: What industries does NRC MACHINE serve?

A3: We primarily serve the paper & pulp, packaging, and hygiene product industries, providing machinery for toilet paper production, paper tube manufacturing, tissue converting, and related paper processes. Our solutions are tailored for small to large-scale factories and production lines.

2. Product FAQs

Q: What types of machinery does NRC MACHINE offer?

A: Our core product line includes:

Toilet paper making machine (including jumbo roll rewinding, slitting, and packaging machines)

Paper tube making machine (for spiral-wound or parallel wound paper tubes, core tubes for textiles, packaging, and more)

A4 Paper Reams Making Machine (from jumbo copy paper rolls to a4 paper reams)

Tissue Paper Mill Machine (from bamboo/waste paper/wood/sugarcane bagasse or paper pulp to jumbo tissue paper rolls )

Paper Edge Protector Making Machine

Paper Tube Cutting Machine

Paper Slitting Rewinding Machine

Adhesive Tape Making Machine

Notebook Making Machine

Facial Tissue Paper Machine

Textile Paper Cone Machine

We also offer spare parts, maintenance services, and turnkey production line solutions.

Q: Are NRC MACHINE machines customizable?

A: Yes, all our machinery is fully customizable to meet your specific production needs, including output capacity, paper size, tube diameter, automation level, and integration with existing production lines. We work closely with you to design solutions that match your factory’s requirements.

Q: What is the production capacity of your machines?

A: Our machines cover a wide range of capacities, from small-scale entry-level models (1-2 tons/day) to high-speed industrial lines (10+ tons/day) for large factories. We can recommend the right capacity based on your production volume and business goals.

Q: Do you provide spare parts for your machinery?

A: Absolutely. We maintain a full inventory of original spare parts for all our machines, ensuring fast delivery and minimal downtime for your production line. We also offer regular maintenance kits and on-site spare parts replacement support.

3. Order & Purchase FAQs

Q: How do I place an order with NRC MACHINE?

A: The ordering process is simple:

Contact our sales team with your production requirements and machine specifications.We provide a customized quotation and technical solution.Confirm the order and sign a sales contract.Arrange payment (we accept T/T, L/C, and other secure payment methods).We start production, conduct factory testing, and arrange shipping to your location.

Q: What are your payment terms?

A: We offer flexible payment terms for global customers, typically 30% deposit upfront by T/T and 70% balance by T/T before shipment. For large orders, we can negotiate customized terms to suit your business needs.

Q: What is the lead time for production?

A: Standard lead time for most machinery is 30-45 working days after deposit receipt. Customized or large-scale production lines may take 45-60 working days. We will provide a clear delivery timeline in your quotation.

Q: Do you offer international shipping?

A: Yes, we handle full international shipping logistics, including sea freight, air freight, and door-to-door delivery options. We work with reliable freight forwarders to ensure safe, timely delivery of your machinery to your factory, with full customs clearance support.

4. Installation, Training & After-Sales FAQs

Q: Do you provide installation and training for the machines?

A: Yes, we offer comprehensive after-sales support:

On-site installation and commissioning by our professional technicians (available globally)Remote technical support and video guidance for installationFull operator training to ensure your team can operate the machines safely and efficiently Ongoing technical support for the entire lifespan of your machinery.

Q: What is the warranty for NRC MACHINE equipment?

A: All our machinery comes with a 12-month standard warranty covering manufacturing defects and parts replacement. We also offer extended warranty plans and annual maintenance contracts for long-term peace of mind.

Q: How do I get technical support after purchase?

A: Our 24/7 technical support team is available via email, WhatsApp, and video call to resolve any issues. We provide remote troubleshooting, on-site repair services, and regular maintenance reminders to keep your production line running smoothly.